Panasonic Malaysia ‘EH-NA98 14 Days Free Return’ Terms & Conditions
1. Participation in this money back guarantee is deemed acceptance of Panasonic Malaysia Sdn Bhd’s (Company No. 197601000977 [26975-W]) (“Panasonic”) Terms & Conditions, Terms of Use (https://store.apac.panasonic.com/my/terms-conditions), Privacy Policy (https://store.apac.panasonic.com/my/privacy-policy); and Personal Data Protection Notice (https://store.apac.panasonic.com/my/pdpa) shown on our website.
2. To return the purchased Panasonic EH-NA98, email the following to direct@my.panasonic.com:
a. Personal Details:
i. Name
ii. Mobile Number
iii. Bank Account Number
b. Proof of Purchase:
i. Order Number
ii. Delivery Order Receipt
iii. Product Photo
3. It is the sole responsibility of the purchaser to complete the requested details. Panasonic takes no responsibility for late or incorrect details.
4. Any cost associated with accessing the promotional website and cost of returning the product is the customer's responsibility. The customer is responsible for any postage costs when returning their Panasonic EH-NA98 hair dryer.
5. Refund is only claimable if Panasonic receives the product back within 14 days from the purchase date and in the opinion of Panasonic, it has been used in the recommended manner. The product returned must include all original packaging and accessories in good working order.
The product must be shipped to: Attn: Maria Syafiqah Abdul Halim, NA98 14-Day, Panasonic Malaysia Sdn Bhd (Pusat Logistik), Lot P.T 324, Lion Industrial Park, Jalan SU 8, Phase II, Seksyen 22, Off Persiaran Tengku Ampuan, 40300 Shah Alam, Selangor.
We highly recommend using tracked courier/postage as we will not be responsible for any products lost and/or damaged in the post. We cannot accept any drop offs as most of our staff are working offsite.
6. This offer is in addition to and does not replace your statutory rights and protections.
7. No responsibility will be accepted for late, lost or misdirected mail/parcels.
Satisfaction Guarantee Refund Fulfilment
8. If your redemption meets all of the Terms & Conditions and/or your Bank Account Details are correct you should receive the refund within 4 weeks. If you have not received it within this time, please email to direct@panasonic.com.my with your details. Refund does not include postage costs for the return of the product.
Eligibility
9. This Promotion is open to all Malaysian residents and is only eligible if purchased on Club Panasonic during the campaign period from 16th December to 31st December 2023.
Personal Info
10. Panasonic collects personal information to promote Panasonic products and also to deliver promotional gifts and prizes to participants. All entries received become the property of Panasonic. Please refer to the Privacy Policy (https://store.apac.panasonic.com/my/privacy-policy) for more information.
Liability
11. Except for any liability that cannot be excluded by law, Panasonic Malaysia Sdn Bhd (including its employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under Panasonic's control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize redemption that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Panasonic) due to any reason beyond the reasonable control of Panasonic; (d) any variation in gift value to that stated in these Terms and Conditions; or (e) use of a gift.
Alter / Conclude
12. Panasonic Malaysia Sdn Bhd reserves the right to extend, alter or conclude this Promotion at any time should circumstances dictate. If any participant is found to be abusing this promotion, Panasonic Malaysia Sdn Bhd has the right to terminate their redemption rights immediately. Should any disputes arise, the decision of Panasonic Malaysia Sdn Bhd is final.
Communication
13. For any queries or concerns please contact Panasonic Malaysia Online Store Hotline on direct@my.panasonic.com or 017-232 6642.
General Terms & Conditions
1. Panasonic Malaysia Sdn Bhd reserves the right to exercise its discretion to accept, disqualify, reject, modify, suspend or cancel any transactions, where and when deemed necessary, in respect to any violation or potential violation of any Terms and Conditions stipulated herewith.
2. Panasonic Malaysia Sdn Bhd may enforce, exempt, amend, remove or determine any Terms and Conditions of this incentive, at any time without prior notice, whereby Panasonic Malaysia Sdn Bhd may at its absolute discretion to cancel, postpone, suspend, modify or terminate this promotion at any time without reason or prior notice.
3. All personal data information obtained or caused to be obtained throughout this promotion shall be within the responsibility of Panasonic Malaysia Sdn Bhd including but not limited in acquiring, processing, retaining and/or disseminating in compliance with the Personal Data Protection Act 2010 and relevant regulations thereof. Panasonic Malaysia, its affiliates, appointed representatives or agents shall not in any whatsoever way be held or deemed responsible to any claims, demand or liability resulted or attributed to any action or omission compromising the safety and integrity of such personal data. Detailed information on privacy notice is available at https://www.panasonic.com/my/pdpa.html, and related enquiries on data protection matters can be directed to ccc@my.panasonic.com.