Club Panasonic is a platform for everyone to enjoy great services and exclusive offers from Panasonic. You will get to receive many attractive and exclusive benefits!

As a CLUB Panasonic member, you are benefited to:

- Earn e-points when you purchase at Panasonic online store
- Be the first to receive updates on the latest Panasonic products and promotions
- Enjoy special promotions on selected Panasonic products
- Receive invites to special events
- Participate in fun quizzes, surveys and feedbacks to win gifts

Simply just fill up your information and register with us (with Terms and Conditions) and you will be a member of Club Panasonic for life! It is that easy! Register as a member at CLUB Panasonic now!

The answer is yes! Anyone can join and register as a Club Panasonic member.

No. It is absolutely free! Anyone can be a member regardless whether you are a Panasonic customer or not.

You may have entered the e-mail address incorrectly. Please try registering again at the new member registration pagewith a valid email address. If you are using GMAIL, please check your PROMOTIONS TAB for the confirmation e-mail.

Step 1: Go to Club Panasonic and click on SIGN UP NOW

Step 2: Kindly register again using the same e-mail address during your first registration and activate your membership account.

If you have forgotten your login credentials, please click on forgot login or password.

If you want to make changes about your personal information, please login using your registered email and password. Then, go to your dashboard EDIT contact information.

If you want to withdraw as a member of Club Panasonic, please login to CLUB Panasonic. Then, go to MY ACCOUNT - EDIT MY INFORMATION - NEXT - CLICK membership withdrawal - SUBMIT.

E-points only applicable purchase at Panasonic Online Store.

Calculation for e-Points:

Total e-Points earned = Product Value (RM) * 2

Example:
Product Value (Actual Selling Price) = RM5,000
After 2X e-Points = 5,000 e-Points * 2
Total e-Points earned = 10,000 e-Points
Equivalent e-Voucher value = RM100

As a member of Club Panasonic, you are able to redeem e-Vouchers. e-Vouchers can be used to redeem Panasonic products in our Online Store at https://direct.panasonic.com.my/

To view the redemption list using your Club Panasonic e-points, please click on products page .

Logging in to CLUB Panasonic. Click on (+) ONLINE STORE Tab at the left side bar. You will be directed to Online Store Website. Click on MY ACCOUNT (e-Point Redemption) - Choose RM 10, RM 50 or RM 100 - Click Redeem to Proceed.

e-Points is e-Points that convertible to e-voucher to use like cash to purchase products at Panasonic Malaysia Online Store.

Collect e-Points when you purchase at Panasonic Online Store.

Yes, your e-Points will be reflected at Panasonic Malaysia Online Store under 'My Account'.

At Panasonic Malaysia Online Store https://direct.panasonic.com.my, go to 'My Account', and click on the 'e-Points' to check collected e-Points.

At Panasonic Malaysia Online Store, go to 'My Account', click on to 'e-Point Transaction'; where it displays your e-Points transaction history of how much points earned, redeemed, cancelled and expired. You can get a more detailed breakdown of where you have collected or used your e-Points by:

1. Click on 'My account'
2. Select 'e-Points'
3. Click on the 'e-Points Transactions'

Yes, e-Points are valid for 36 months from the date of issue. Oldest e-Points being deducted first. The system will automatically deduct the unclaimed e-Points at the end of 36th month.

With e-Points, you can redeem your points with e-voucher that allow you to use like cash to buy at Panasonic Malaysia Online Store.

To use/redeem your e-Points for e-voucher to purchase product, click on to 'e-Points Redemption' button, you will see list of e-vouchers with denominations of RM10, RM50 and RM100, click on to the voucher you wish to redeem and follow the process. Once the redemption is done, you can click on 'My Vouchers' to check the list of e-vouchers redeemed.

To view e-Points collected & used, click on the 'e-Points Transaction' button.

To view available e-voucher, click on the 'My Voucher' button.

Yes, you must use your e-Points to redeem e-voucher as partial payment, then top up balance with credit card payment

You must collect e-Points by registering your Panasonic product warranty online at http://club.panasonic.com.my. Once you have sufficient e-Points, you may redeem e-voucher using e-Points.

At Panasonic Malaysia Online Store under 'My Account', click on the 'My Vouchers' button. During your online purchase process, e-vouchers appear on the 'Order Detail' page before checkout or payment is made. The system deducts the full amount from each e-voucher where possible.

E-Voucher can only be redeemed or used for selected Panasonic products as listed in Panasonic Malaysia Online Store, https://direct.panasonic.com.my

• Each e-Voucher can only be used in a single transaction.
• If the price of the product(s) selected is less than the value of the e-Voucher, no refunds will be given.
• If the price of the product(s) selected is more than the value of the e-Voucher, you are required to pay and top up the balances.

Each e-voucher is valid for 6 months from the date of issue. There will be no re-issuance of e-Voucher upon the expiry date. No replacements or extension will be given for expired e-Vouchers.

If the product price is below the value of the e-voucher then it is not advisable to use the e-voucher as the balance will NOT be retained on the e-voucher. If the product price is greater than the e-voucher(s) then all the e-voucher balance will be used and you may top up the balances with credit card payment.

NO. E-Voucher is non-refundable, non-transferable and non-exchangeable for cash.

You will be pre-registered to Club Panasonic. However, you still need to activate your account by checking your e-mail address. If you do not receive any confirmation e-mail, you can always register to become Club Panasonic member.

You can check our most commonly asked questions here. Should you not find the answers you're looking for, please contact us so we can address your queries directly. Kindly drop an email to ccc@my.panasonic.com

You can order Panasonic products from our available wide product range through easy browsing. You can enjoy convenient delivery to their door step without having to leave the comfort home or office upon purchase confirmation. It's simple and totally hassles free. You have the flexibility to choose to make your payment via credit card. Each of your purchase is specially packed to ensure the safe delivery of your product(s) (To test Panasonic products or for more information, kindly visit the nearest dealer).

To buy from our Online Store, you are required to be a member of CLUB Panasonic Malaysia. Join membership at http://club.panasonic.com.my. After successful membership activation, login to your CLUB Panasonic account, go to online store and click on the 'Buy Now' button, you will be redirected to Panasonic Malaysia Online Store at https://direct.panasonic.com.my. Select a product, 'Add-to-Cart' then simply follows the instruction to complete purchases.

By joining as CLUB Panasonic members, you are entitled to enjoy e-Points for registering your Panasonic product warranty online; e-Poin

Yes, after you have select and 'Add-to-Cart', you may click on the 'Continue Shopping' button to select your next product to purchase.

Currently we only accept Visa and Master credit cards. However, please check with the respective banks to ensure that you have sufficient credit to make online purchases using your credit cards.

anasonic Malaysia Online Store tied up with reputable merchant service provider which uses Secure Socket Layer (SSL) encryption technology to ensure data privacy and integrity.

Please email us at direct@my.panasonic.com and provide us with your name, transaction date, contact details and your product purchase details.

No. There are no hidden costs or any other charges to your purchase.

1.1 Pricing of the Product(s) shall be as stipulated in the official price lists published by PM from time to time in force as at the date of placement of orders by the Customer.

1.2 Product Prices include all Malaysian taxes that may be imposed on the transaction under the Contract but are exclusive of handling and delivery charges from PM to the Customer within Malaysia, which shall be borne by the Customer, unless otherwise stated.

1.3 The Customer shall pay for the Product(s) in Ringgit Malaysia and can only pay by way of credit card wherein the procedures are as follows :-
The Customer shall furnish his or her valid credit card number when the Customer orders the Product(s) from this Website (only Visa or MasterCard are accepted). PM will verify the validity of the credit card with the relevant issuer and may then send the notice of acceptance if the credit card is acceptable. In the event that no validation is received from the relevant issuer within three (3) working days of the verification request by PM, the Customer's order shall be deemed cancelled. The Customer will be charged when the notice of acceptance is sent to the Customer. If the Customer's order is cancelled after payment has been validated by the credit card issuer but before a notice of acceptance by PM has been sent to the Customer, the Customer shall be liable for all fees, charges and costs (including but not limited to processing fees and charges) arising out of or in connection with the cancellation or reversal of the payment transaction.

In most cases, it will only take 5 - 14 working days for delivery (West Malaysia only).

Panasonic Malaysia Online Store is providing FREE delivery of product purchase from now until further notice.

Should you receive the package or product(s) which is damaged, torn or in bad condition, please do not accept the package or product(s) from the courier service. Kindly notifies PM to the contrary by telephone, email or facsimile transmission within three (3) working days of delivery and such notification is confirmed in writing of email, write to us at direct@my.panasonic.com with the details of order (name, order ID, date of receipt, product(s) model) and pictures (if any).

Currently is within Malaysia only. However, it is a nationwide delivery service and we ensure that the area of coverage covers major cities and towns in Malaysia.

2.1 PM will only accept orders for delivery of the Product(s) to the street address of the Customer in Malaysia from residents of Malaysia who have attained the age of 18 years.

2.2 Delivery normally takes 5 to 14 working days (West Malaysia only) from the date when the Customer receives a notice of acceptance of the order from PM and the delivery slip need to be signed by the recipient. In the event that Product(s) ordered have not been received after 14 working days following the confirmation of order, please contact the CCC at +603-7953 7600.

2.3 Delivery to Post Box is strictly not allowed. In the event PM receives an order to be delivered to a Post Box, PM shall be contacting the Customer for a valid delivery address. Should the Customer fail to provide a valid delivery address within 10 days from the order date, PM have the right to cancel the order and payment shall be refunded to the Customer within 45 days from the order date after deduction of the processing fee and delivery charges.

2.4 The delivery process will only be initiated after payment has been validated and a notice of acceptance has been sent to the Customer. PM shall endeavor to arrange to deliver the Product(s) to the delivery point in Malaysia designated by the Customer in his or her purchase order. PM will use its discretion in selecting a courier service and appropriate means of shipment, and shall endeavor to notify the Customer of the estimated date of delivery as soon as is reasonably possible upon request. Unless the Customer specifically nominates a named individual or individuals to take delivery of the Product(s) during the ordering process, delivery to any individual or individuals present at the delivery point in Malaysia designated by Customer in his or her purchase order shall be deemed good and sufficient delivery of the Product(s) to the Customer. Where the Customer has specifically nominated a named individual or individuals to take delivery of the Product(s), PM shall be entitled but not bound to request sight of the identity card or other identification document of the relevant individual or individuals at the time of delivery of the Product(s) to such individual or individuals, and PM may be entitled to accept any other document purporting to identify the individual or individuals nominated by the Customer.

2.5 Any dates quoted by PM for delivery of the Product(s) are estimates only and shall not form part of the Contract. In no event shall PM be liable for increased expenses or delivery cost, loss of profits or goodwill or any other special, incidental direct or indirect or consequential damages due to late delivery or non-delivery of the Product(s).

2.6 PM may deliver the Product(s) by installments in any sequence. Where the Product(s) are so delivered by installments, each installment shall be deemed to be the subject of a separate Contract and no default or failure by PM in respect of any one or more installments shall vitiate the Contract in respect of the Product(s) previously delivered or undelivered Product(s) and the Customer shall be deemed to have accepted those installments already delivered.

2.7 In the event that PM gives notice to the Customer that it is unable to deliver any of the Product(s) or any part of an installment of the Product(s) within the period stipulated in this Clause 3.1 above, PM shall notify the Customer on its option whether the Customer wants to cancel the order of the Product(s) or any installment of the Product(s) undelivered whereby PM shall reimburse the price of the undelivered Product(s) that have been paid by the Customer within 45 days from the order date or the Customer has the option to proceed with the Order wherein PM shall notify the Customer on the expected date of delivery upon notification from the Customer.

2.8 If the Customer fails to take delivery of the Product(s) or any part of them when they are made available to the Customer or fails to provide accurate instructions, documents, licenses, consents or authorizations required to enable the Product(s) to be delivered, PM shall be entitled, upon giving verbal or written notice to the Customer, to store or arrange for storage of the Product(s) whereby the risk in the Product(s) shall pass to the Customer and delivery shall be deemed to have taken place. The Customer shall pay to PM all costs and expenses (including storage and insurance charges) arising from its failure mentioned herein.