Panasonic
TERMS AND CONDITIONS OF WARRANTY (AUDIO VIDEO & TELEVISION)
This Warranty entitles the customer to a guaranteed free service on Panasonic products within a period of 12 months from the date of purchase. *An additional warranty of 12 months also provided for TV, if the warranty is being registered via online at http://club.panasonic.com.my either directly by purchaser or by Panasonic Authorized Dealer and approved by Panasonic Malaysia Sdn Bhd.
The above shall be subject to the terms and conditions listed below:
1. This warranty applies to each new product purchased for domestic use in Malaysia from Panasonic Authorized Dealers supplied by Panasonic Malaysia Sdn Bhd (“Panasonic Malaysia")
2. Validity of warranties registered online evidenced in printouts shall be subject to approval by Panasonic Malaysia pursuant to applicable Panasonic policies, rules, discretion or otherwise.
3. Customer is required to present the original warranty card or warranty registration certificate together with the original purchase receipt for your free warranty service, failing which Panasonic Malaysia or Panasonic Authorized Service Dealers reserves the right to decline any warranty claim.
4. This warranty applies to ascertained manufacturing defects arising from normal usage within the warranty period. Panasonic Malaysia or Panasonic Authorized Service Dealers will at their discretion not to impose charges for any repair and/or replacement of defective components or parts of the product. Any spare parts replaced under this warranty shall become the property of Panasonic Malaysia.
5. This warranty card is not replaceable in the event of loss, theft and/or defacement.
6. Panasonic Malaysia reserve the right to refuse to attend to any product installed in locations which are deemed inaccessible, inappropriate and/or hazardous to the safety and wellbeing of its service agents.
7. To the extent permitted by law, no other warranties, whether express or implied, including warranties of merchantable quality and fitness for a particular purpose, shall apply to the product. Panasonic Malaysia shall not be liable for loss of profits, human injury, special, indirect or consequential damages sustained in any whatsoever proceeding, claim and/or demand resulting or attributed to the product or services rendered to it.
8. All express and implied conditions herein or otherwise are subject to Panasonic Malaysia authority and discretion where and when deemed appropriate.
9. Panasonic Malaysia reserves the right to bring back the product for further investigation or diagnosis and shall not reliable for any compensation claims due to whatsoever inconvenience caused to Customer.
10. Customer shall pay for a minimum checking/service fees and transportation fee for any non-manufacturing defect service request to be determined by Panasonic Malaysia (if any).
11. For non-Panasonic online platform purchase, customer must refer the original seller/agent for 3rd party defect coverage.
12. Products which does not carry valid model and serial/batch number, warranty of the product is void.
13. Home service only applicable for TV ABOVE 32”, other than this product indication, additional fees will be imposed.
(A) What is NOT covered in this warranty:
A.1. Defects caused by the attack of household pests, pets, fire, lightning, natural disasters, flood, corrosion, rusting, cosmetic damage, dent, crack, pollution, abnormal voltage or usage of generator, tampering, alteration or repair by unauthorized person, misuse, negligence, riots, accident or operation of the products contrary to the instructions contained in the products' Operating and Installation Instruction, commercial usage, including abnormal long usage hours; or, under extreme usage environmental conditions, improper testing, demonstration, maintenance, installation, product serial/ batch number has been removed or made illegible or has been tempered with, usage of non-genuine spare parts, adjustment or alteration of any kind.
A.2. Consumable items and accessories packaged with Panasonic products.
A.3. If the customer authorizes Panasonic Malaysia to repair the Product(s) which is not covered under the warranty (refer A.1.), the Customer must pay all the charges for all parts, shipping, and labour for the repair and return of the Product.
A.4. The content and continuity of the services through Apps are operated by respective service providers and such service may be discontinued either temporally or permanently without notice.
The English language version will be the official version for the purpose of interpretation of this warranty. User are advised to install a lightning-resistant tool on their product. For further information, please contact our Authorize dealer.