This website <https://store.apac.panasonic.com/sg> / <https://www.panasonic.com/sg> (“Website”) is offered to you by Panasonic Asia Pacific Pte. Ltd. (“Panasonic”, “we”, “us”, “our”).

These Terms and Conditions of Use include (1) Website Terms and Conditions of Use, as well as (2) Panasonic Membership Terms and Conditions, and (3) Terms and Conditions of Sale.

These Terms and Conditions of Use govern the relationship between you and us when you (1) access and/or use the Website; (2) sign up for an account on the Website (“Account”) or Panasonic membership programme (“Membership”); or (3) make any purchases of Panasonic’s goods or services on the Website. By accessing or using the Website for these purposes, you agree to be bound by the Terms and Conditions of Use and any other terms on the Website such as our Privacy Statement.

We may update or revise these Terms and Conditions of Use from time to time without notice to you. Your continued use and access to the Website, Account, Membership and purchase of goods and services through the Website constitutes your acceptance to these updates and revisions.

We may restrict, refuse or terminate your access to the Website effective immediately without providing any notice or reason.

A. Website Terms and Conditions of Use


1.1 Your access and use of the Website shall be governed by and construed in accordance with the laws of the Republic of Singapore without reference to its conflicts of law rules and you agree to submit to the exclusive jurisdiction of the Courts of the Republic of Singapore.

1.2 No warranties and/or representations of any kind (express or implied) are given as to the compliance of the information shown on the Website and/or Panasonic’s business pursuant to or in respect of the laws of any other country.


2.1 The trademarks, logos and service marks (collectively, "Marks") as well as content (including but not limited to information, communications, software, images, videos and sounds) (collectively, “Contents”) contained on or available on the Website belong to Panasonic, its content providers and third party licensors. You should assume that all Marks and Contents on the Website are protected by copyright and applicable intellectual property rights unless otherwise noted.

2.2 You must not reproduce, modify, transfer, distribute, republish, download, post, transmit, or create any derivative works based on the Website, Marks and Contents in any form or by any means including but not limited to electronic, mechanical photocopying or recording without our prior written permission. You agree that the Marks and Contents contained within or available through the Website shall not be used for commercial purposes or distributed commercially. Any unauthorised use of the Marks or Contents may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. All our rights are expressly reserved.

2.3 The Website may allow you to share your Contents with us or with other users. When you share Contents, you will own the intellectual property rights to your Contents, and you grant us an irrevocable, unlimited, worldwide, royalty-free and non-exclusive licence to copy, reproduce, adapt, modify, edit, distribute, translate, publish, publicly perform and publicly display such Contents to provide our services to you and other users. Your Contents will be deemed as not confidential. We do our best to keep your Contents safe, but we are not responsible if any of your Contents or other data are lost. You are responsible for your Contents, and you confirm that you are the owner of all rights to the Contents or authorised to grant us the use of the Contents, and the Contents will not infringe any third party intellectual property rights.


3.1 You must comply with all applicable laws in connection with the use of the Website.

3.2 You must not (1) post or transmit any unlawful, seditious, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law, or (2) gain any unauthorised access to the Website or any networks, servers or computer systems connected to the Website, including but not limited to the introduction of viruses, disabling code, time bomb, trap door, or similarly destructive programme, information, command or code. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting such materials.


4.1 The Website may provide links to other Websites hosted by third parties ("Linked Sites”). We do not have the obligation to monitor the content on the Linked Sites and have no discretion to alter, update or control the content on the Linked Sites. Our provision of hyperlink to Linked Sites should not be construed as an endorsement, authorisation, sponsorship, or affiliation with respect to such Websites, their owners, or their providers. You are responsible for viewing and abiding by the terms and conditions, privacy statements and other legal notices posted at the Linked Sites.


5.1 All Contents on the Website are provided to you “as is” and “as available” without any express or implied warranty including, but not limited to, warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. We specifically disclaim any liability or responsibility for any errors or omissions in the Contents. Neither Panasonic nor any other party involved in creating, producing, or delivering the Website is liable for any direct, incidental, consequential, indirect, or punitive damages or losses arising out of your access to, or use of, or inability to use or access, the Website.

5.2 Any Contents downloaded, uploaded or otherwise obtained through the use of the Website is done at your own discretion and risk. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Website or on the Internet generally.


6.1 The Contents on the Website or a Linked Site may include inaccuracies or typographical errors, and we specifically disclaim any liability for such inaccuracies or errors. We do not warrant or represent that the Contents on the Website are complete or up-to-date and have no obligation to update any Contents on the Website. We may make improvements or changes to the Website and Contents at any time without notice.

6.2 You agree that Panasonic and any of its respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation loss of profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Website, Account, Membership, purchase of goods or services on the Website, or a Linked Site, or with the delay or inability to use the Website, Account, Membership, purchase of goods or services on the Website or a Linked Site, even if we are made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems such as inability to access your internet service provider, unauthorised access, theft, operator errors, strikes or other labour problems or any force majeure. While we have taken reasonable commercial endeavours to ensure security and maintenance of the Website, we cannot and do not guarantee continuous, uninterrupted or secure access to the Website.

6.3 To the fullest extent permitted by applicable laws, Panasonic is not responsible for any acts or omissions of any third parties providing services in relation to the Website, and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. By using the Website, you expressly relieve Panasonic from any and all liability in connection with the acts, omissions or defaults of such third parties.

6.4 You agree to indemnify Panasonic, including our officers, directors, employees and agents, in full and on demand from and against any claim, loss, expense, liability or damages suffered or incurred directly or indirectly as a result of your breach of these Terms and Conditions of Use.


7.1 You have read our Privacy Statement which sets out the terms that specifically govern the collection, use, retention and disclosure of your personal data. Accordingly, you have agreed to the terms of our Privacy Statement and given your consent to the collection and transfer of your personal data according to the terms of our Privacy Statement.


8.1 Except as required by law and in accordance with our Privacy Statement, any communications or materials that you send to the Website by electronic mail, postings or otherwise, including any data, questions, comments, suggestions or the like are and will be treated as non-confidential and non-proprietary. We may freely use these transmissions and postings by you for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting, without any compensation to you. We shall assume no responsibility and shall not be liable for any unauthorised or unlawful interception or modification of any communication between you and us (whether by electronic mail or otherwise), or for any loss or damage arising thereby (including but not limited to any loss or damage arising out of the unauthorised or fraudulent use of any information contained in or made accessible via such communication).


9.1 From time to time, Panasonic may restrict access by any one user, groups of users or all users to parts of or our entire Website without notice and/or assigning any reason.

9.2 Panasonic may suspend, modify or amend the Website at any time.

9.3 If any of the Terms and Conditions of Use is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions of Use shall continue in effect.

9.4 Our failure to insist upon or enforce strict performance of any provision of these Terms and Conditions of Use shall not be construed as a waiver of any provision or right.

9.5 These Terms and Conditions of Use constitute the entire agreement between Panasonic and you, and shall supersede all previous agreements and undertakings between Panasonic and you. No variation or addition to these Terms and Conditions of Use shall be binding unless agreed in writing between you and Panasonic’s authorised representative.

9.6 You may not transfer, assign or dispose of these Terms and Conditions of Use, or any of your rights or obligations arising under it, without our prior written consent.

B. Panasonic Membership Terms and Conditions

These Panasonic Membership Terms and Conditions of Use (“Membership Terms”) applies to your Account and Membership and are supplemental to the Website Terms and Conditions of Use. In the event of any inconsistencies, the Website Terms and Conditions of Use will prevail.


1.1 By creating an Account, you confirm that you accept these Membership Terms and you will:
(a) provide truthful and accurate information when registering for an Account, as Panasonic is not responsible for any incorrect or inaccurate information that you provide;
(b) update your Account if any of your information changes;
(c) not share your password or log-in details with any third party;
(d) not use another user’s account, whether with or without his/her permission;
(e) contact us immediately if you suspect anyone else is using your Account; and
(f) accept responsibility for all activities that occur under your Account.

1.2 Your Account will be created after our successful verification by email.


2.1 You must have an Account to sign up for the Membership. We may at any time and for any business reason suspend or delete any of your accounts in the event you have multiple accounts under a single email address.

2.2 The Account and Membership are open to residents of Singapore who are at least 18 years old. Persons under the age of 18 years ("Minor") are not allowed to sign up for the Membership unless their parent or legal guardian has reviewed and agreed to these Membership Terms. If you are a parent or legal guardian permitting a Minor to sign up for the Membership, you agree to: (a) supervise the Minor's use of the Membership; (b) assume all risks associated with the Minor's use of the Membership, (c) assume any liability resulting from the Minor's use of the Membership; (d) ensure the accuracy and truthfulness of all information submitted by the Minor or, if required by applicable laws, submit all required information truthfully and accurately on behalf by the Minor; and (e) assume responsibility and are bound by these Membership Terms and Conditions for the Minor's access and use of the Membership.


3.1 Panasonic may, from time to time, offer promotional benefits and incentives to customers who maintain an Account and Membership based on seasonal offers and campaigns (“Promotional Offer”).

3.2 Each Promotional Offer will be subject to its own terms and conditions.


4.1 The Panasonic Points Rewards System is a progamme that allows purchasers who hold a Membership to collect points (“Points”) on eligible purchases from the Website, and use the Points to offset the order amount from their next purchase on the Website (“Programme”). Points used to offset future purchases will be deducted from the earliest date of accrual to later dates thereafter.

4.2 You must hold an Account and Membership to participate in the Programme, and must be logged into your Account when making the purchase on the Website in order to collect Points.

4.3 Points will not be issued for cancelled orders and will be forfeited for returned orders. Collected Points will be tracked in your Account and may take up to 14 working days after the valid return period for your purchase to be reflected in your Account. However, you are responsible for ensuring that your Points are properly credited. Any claim for Points not credited accurately must be received by Panasonic within 30 days of the date of claimed accrual of such Points. Panasonic may request additional documents such as official receipts, photograph of products, etc. to verify validity of purchases.

4.4 Points are valid for 24 months from date of issue. For example, Points awarded on 20 June 2023 will expire on 20 June 2025, 23:59 Singapore Time). All unused Points shall be forfeited upon expiry.

4.5 Points do not constitute property, do not entitle you to a vested right or interest and have no cash value. As such, Points are not redeemable for cash, transferable, assignable or resalable for any reason. Panasonic reserves the right to invalidate Points from an Account if it determines that such Points were improperly credited or obtained fraudulently.

4.6 Panasonic reserves the right to amend, revise and/or review the mechanics of the Programme, or suspend or terminate the Programme at any time, with or without notice to you. Termination, modification or suspension of the Programme may affect your ability to redeem Points.

4.7 Panasonic assumes no liability for any printing, production, typographical, mechanical or other errors in the Points summaries in your Account, and is not responsible for any error, omission, interruption, irregularity, deletion, defect, delay in operations or transmission, theft or destruction or unauthorised access to or alteration of Programme materials or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions of any kind, or inaccurate transmission of Programme information due to technical problems or traffic congestion on the internet, at any website or any combination thereof. In the event that the Website is temporarily unavailable, notice of such will be provided and you will be advised to not redeem Points until such time that the Website resumes.


5.1 You may terminate these Membership Terms at any time by deleting your Account or withdrawing from the Membership here.

5.2 Your Account or Membership may be suspended or terminated at any time, if:
(a) we reasonably suspect that you have violated these Membership Terms or any other instructions on our Website, participated in any misrepresentation, fraudulent or illegal activity, or your conduct is detrimental to Panasonic;
(b) we decide to end the Membership programme or all or part of our services (either worldwide or in the country where you are a resident or from where you are using our services); or
(c) we are required by Applicable Law to end all or part of our services. The termination of your Account or Membership pursuant to Section 54.2(a) shall be without prejudice to any rights or remedies available to Panasonic in law or equity.

5.3 The termination of these Membership Terms shall have no prejudice to any rights, obligations and liabilities that you or we have accrued or incurred during the term of these Membership Terms. Notwithstanding the foregoing, termination of your Membership may result in forfeiture of all your accrued Points to date, as determined by Panasonic.


6.1 The Account, and Membership and Programme are provided to individual persons only. Dealers and resellers are not eligible for Membership or Points.

6.2 You are responsible for all costs, expenses or taxes arising from your Membership.

6.3 All questions or disputes regarding eligibility for the Account and Membership or your compliance with these Membership Terms will be resolved by Panasonic at its discretion.