FAQs
General
What is CLUB Panasonic?
Club Panasonic is a platform for everyone to enjoy great services and exclusive offers from Panasonic. You will get to receive many attractive and exclusive benefits!
What are the benefits of joining CLUB Panasonic?
As a CLUB Panasonic member, you are benefited to:
- Earn e-points when you purchase at Panasonic online store.
- Be the first to receive updates on the latest Panasonic products and promotions.
- Enjoy special promotions on selected Panasonic products.
- Receive invites to special events.
- Participate in fun quizzes, surveys and feedbacks to win gifts.
Membership
How do I become a CLUB Panasonic member?
Simply fill in your details and complete the registration (subject to the Terms & Conditions). Once your registration is successful, you'll become a lifetime Club Panasonic member. Join Club Panasonic today and start enjoying exclusive member benefits! Register here: https://store.apac.panasonic.com/my/customer/account/create/
Am I able to register as a member even though I do not own Panasonic products?
Yes, anyone can join and register as a Club Panasonic member, regardless of whether you own Panasonic products.
Is there a membership fee?
No, membership is free of charge. Anyone can sign up for Club Panasonic, even if you don't own a Panasonic product.
Why haven't I received my Club Panasonic membership confirmation email even after more than 24 hours of registering?
You may have entered your email address incorrectly. Please try registering again using a valid email address. If you are using Gmail, please check your Promotions tab for the confirmation email.
How do I reactivate my expired CLUB Panasonic membership?
Go to Club Panasonic and click on Sign Up Now. Kindly register again using the same email address during your first registration and activate your membership account.
What should I do if I forgot my login ID and password?
If you have forgotten your login ID or password, click the Forgot Password link below and follow the instructions to reset your password: https://store.apac.panasonic.com/my/customer/account/forgotpassword/
How can I update my personal information?
To update your personal information, log in using your registered email address and password. Then, go to Dashboard and select Edit Contact Information to make the necessary changes.
What should I do if I want to withdraw my Club Panasonic membership?
If you wish to withdraw your Club Panasonic membership, log in to your Club Panasonic account. Then, navigate to My Account → Edit My Information → Next → Membership Withdrawal, and click Submit to complete your request.
E-Point
How do I obtain e-Points in CLUB Panasonic?
e-Points only applicable purchase at Panasonic Online Store.
Calculation for e-Points:
Total e-Points earned = Product Value (RM) * 2
Example:
Product Value (Actual Selling Price) = RM5,000
After 2X e-Points = 5,000 e-Points * 2
Total e-Points earned = 10,000 e-Points
Equivalent e-Voucher value = RM100
What can I do with my e-Points?
As a Club Panasonic member, you can redeem your e-Points for e-Vouchers. These e-Vouchers can be used when purchasing eligible Panasonic products through the Panasonic Online Store. Redeem your rewards at: https://direct.panasonic.com.my/
How can I redeem using e-Points?
To redeem your e-Points, log in to your Club Panasonic account and click the Online Store tab on the left-hand sidebar. You will be redirected to the Panasonic Online Store. Next, go to My Account → e-point Redemption, select your preferred voucher value (RM10, RM50, or RM100), and click Redeem to complete the redemption process.
What is e-Points?
e-Points are reward points that can be converted into e-Vouchers and used like cash to purchase eligible products at the Panasonic Malaysia Online Store.
How do I collect e-Points?
You can earn e-Points when you make purchases through the Panasonic Malaysia Online Store.
Will I receive my e-Points immediately?
Yes, your e-Points will be credited immediately after your purchase and will be reflected in your My Account section on the Panasonic Malaysia Online Store.
How can I check my e-Points balance?
- Log in to the Panasonic Malaysia Online Store at: https://direct.panasonic.com.my
- Go to My Account → e-Points to view your current e-Points balance.
How can I view my e-Points transaction history?
To track your e-Points activity:
- Log in to the Panasonic Malaysia Online Store.
- Go to My Account.
- Select e-Points.
- Click e-Points Transactions to view your transaction history, including points earned, redeemed, cancelled, and expired.
Do e-Points expire?
Yes, e-Points are valid for 36 months from the date they are issued. The oldest e-Points will be redeemed first, and any unused e-Points will automatically expire at the end of the 36th month.
What can I redeem with my e-Points?
With e-Points, you can redeem your points with e-voucher that allow you to use like cash to buy at Panasonic Malaysia Online Store.
| Purchase price (RM) | Entitle e-Points | e-Voucher value |
|---|---|---|
| 500.00 | 1,000 | RM10.00 |
| 1,000.00 | 2,000 | RM20.00 |
| 1,500.00 | 3,000 | RM30.00 |
| 2,000.00 | 4,000 | RM40.00 |
| 3,000.00 | 6,000 | RM60.00 |
How do I redeem my e-Points?
To redeem your e-Points, log in to the Panasonic Malaysia Online Store and go to My Account → e-Points Redemption. Choose your preferred e-Voucher denomination (RM10, RM50, or RM100) and follow the redemption steps. Once completed, you can view your redeemed e-Vouchers under My Vouchers.
How can I view my e-Points and e-Voucher history?
- To check your e-Points activity, go to My Account → e-Points Transactions to view your points earned, redeemed, cancelled, and expired.
- To view your available e-Vouchers, go to My Account → My Vouchers.
Can I pay using both e-Vouchers and a credit card?
Yes, you can use your redeemed e-Voucher as partial payment and pay the remaining balance using a credit card.
How do I get an e-Voucher?
You can earn e-Points by purchasing products through the Panasonic Malaysia Online Store. Once you have accumulated enough e-Points, you can redeem them for e-Vouchers.
Where can I view my e-Vouchers?
You can view your available e-Vouchers by logging in to the Panasonic Malaysia Online Store and going to My Account → My Vouchers. During checkout, your available e-Vouchers will also appear on the Order Details page before payment.
Where can I use my e-Vouchers?
e-Vouchers can only be used to purchase selected Panasonic products available on the Panasonic Malaysia Online Store: https://direct.panasonic.com.my
- Each e-Voucher can only be used in a single transaction.
- If your purchase amount is lower than the e-Voucher value, the remaining balance will not be refunded.
- If your purchase amount exceeds the e-Voucher value, you can pay the remaining balance using a credit card.
What happens if I don't use my e-Voucher?
Each e-Voucher is valid for 6 months from the date of issue. Expired e-Vouchers cannot be reissued, extended, or replaced.
Do I have to use the full value of my e-Voucher?
Yes. If your purchase amount is less than the value of the e-Voucher, the unused balance will be forfeited. If your purchase amount is higher than the e-Voucher value, you can use the e-Voucher and pay the remaining balance with a credit card.
Can I refund, transfer, or exchange my e-Voucher for cash?
No. e-Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash.
E-Warranty
If I register my product warranty by mail, will I automatically become a Club Panasonic member?
If you submit your product warranty registration card to Panasonic by post, you will be pre-registered as a Club Panasonic member. To activate your membership, you will need to verify your account through the activation email sent to your registered email address. If you do not receive the activation email, you can register for a Club Panasonic account online to complete your membership.
Payment
What are the benefits of shopping at the Panasonic Malaysia Online Store?
The Panasonic Malaysia Online Store offers a convenient way to browse and purchase a wide range of Panasonic products online. Enjoy secure payment, doorstep delivery, and carefully packed products to ensure they arrive safely. If you'd like to see or test a product before purchasing, you can visit your nearest Panasonic dealer.
How do I purchase products from the Panasonic Malaysia Online Store?
To shop at the Panasonic Malaysia Online Store, you must first become a Club Panasonic member.
- Register for Club Panasonic at: https://club.panasonic.com.my
- Activate your membership and log in to your Club Panasonic account.
- Select the Online Store tab to access the Panasonic Malaysia Online Store.
-
Browse products, click Add to Cart, and follow the checkout instructions to complete your purchase.
As a Club Panasonic member, you can also enjoy e-Points by registering eligible Panasonic product warranties online.
Can I purchase more than one item in a single order?
Yes. Simply click Add to Cart for your selected product, then choose Continue Shopping to add more items before proceeding to checkout.
What payment methods are accepted?
Currently, the Panasonic Malaysia Online Store accepts Visa and Mastercard credit cards only. Please ensure your credit card has sufficient available credit before completing your purchase.
Is my credit card information secure?
Yes, Panasonic Malaysia Online Store partners with a reputable payment service provider that uses Secure Socket Layer (SSL) encryption technology to protect your personal and payment information during every transaction.
Who should I contact if I have a dispute regarding my credit card charge?
If you have any questions or disputes regarding a credit card transaction, please email: direct@my.panasonic.com. Please include the following information:
- Full name
- Transaction date
- Contact details
- Product purchase details
Are there any hidden charges?
No, there are no hidden fees or additional charges beyond the total amount displayed during checkout.
Price and payment
- Pricing of the Product(s) shall be as stipulated in the official price lists published by PM from time to time in force as at the date of placement of orders by the Customer.
- Product Prices include all Malaysian taxes that may be imposed on the transaction under the Contract but are exclusive of handling and delivery charges from PM to the Customer within Malaysia, which shall be borne by the Customer, unless otherwise stated.
- The Customer shall pay for the Product(s) in Ringgit Malaysia and can only pay by way of credit card wherein the procedures are as follows :- The Customer shall furnish his or her valid credit card number when the Customer orders the Product(s) from this Website (only Visa or MasterCard are accepted). PM will verify the validity of the credit card with the relevant issuer and may then send the notice of acceptance if the credit card is acceptable. In the event that no validation is received from the relevant issuer within three (3) working days of the verification request by PM, the Customer's order shall be deemed cancelled. The Customer will be charged when the notice of acceptance is sent to the Customer. If the Customer's order is cancelled after payment has been validated by the credit card issuer but before a notice of acceptance by PM has been sent to the Customer, the Customer shall be liable for all fees, charges and costs (including but not limited to processing fees and charges) arising out of or in connection with the cancellation or reversal of the payment transaction.
Delivery
How long will it take to receive my order?
Orders are typically delivered within 5–14 working days after payment has been successfully processed (West Malaysia only).
Is there a delivery charge?
No, free delivery is currently available for all purchases made through the Panasonic Malaysia Online Store until further notice.
What should I do if my package or product is damaged upon delivery?
If your package or product is damaged, torn, or in poor condition, please do not accept the delivery from the courier. Kindly notify Panasonic within three (3) working days of the delivery by contacting us via phone or email. Please send your written notification to: direct@my.panasonic.com. Include the following details:
- Name
- Order ID
- Date of receipt
- Product model
- Photos of the damaged package or product (if available)
Where does Panasonic Malaysia Online Store deliver?
The Panasonic Malaysia Online Store currently delivers within Malaysia only. Our nationwide delivery service covers major cities and towns across the country.
Delivery
- Panasonic Malaysia will only accept orders for delivery of the Product(s) to the street address of the Customer in Malaysia from residents of Malaysia who have attained the age of 18 years.
- Delivery normally takes 5 to 14 working days (West Malaysia only) from the date when the Customer receives a notice of acceptance of the order from PM and the delivery slip need to be signed by the recipient. In the event that Product(s) ordered have not been received after 14 working days following the confirmation of order, please contact the CCC at +603-7953 7600.
- Delivery to Post Box is strictly not allowed. In the event Panasonic Malaysia receives an order to be delivered to a Post Box, Panasonic Malaysia shall be contacting the Customer for a valid delivery address. Should the Customer fail to provide a valid delivery address within 10 days from the order date, Panasonic Malaysia have the right to cancel the order and payment shall be refunded to the Customer within 45 days from the order date after deduction of the processing fee and delivery charges.
- The delivery process will only be initiated after payment has been validated and a notice of acceptance has been sent to the Customer. Panasonic Malaysia shall endeavor to arrange to deliver the Product(s) to the delivery point in Malaysia designated by the Customer in his or her purchase order. Panasonic Malaysia will use its discretion in selecting a courier service and appropriate means of shipment, and shall endeavor to notify the Customer of the estimated date of delivery as soon as is reasonably possible upon request. Unless the Customer specifically nominates a named individual or individuals to take delivery of the Product(s) during the ordering process, delivery to any individual or individuals present at the delivery point in Malaysia designated by Customer in his or her purchase order shall be deemed good and sufficient delivery of the Product(s) to the Customer. Where the Customer has specifically nominated a named individual or individuals to take delivery of the Product(s), PM shall be entitled but not bound to request sight of the identity card or other identification document of the relevant individual or individuals at the time of delivery of the Product(s) to such individual or individuals, and Panasonic Malaysia may be entitled to accept any other document purporting to identify the individual or individuals nominated by the Customer.
- Any dates quoted by Panasonic Malaysia for delivery of the Product(s) are estimates only and shall not form part of the Contract. In no event shall Panasonic Malaysia be liable for increased expenses or delivery cost, loss of profits or goodwill or any other special, incidental direct or indirect or consequential damages due to late delivery or non-delivery of the Product(s).
- Panasonic Malaysia may deliver the Product(s) by installments in any sequence. Where the Product(s) are so delivered by installments, each installment shall be deemed to be the subject of a separate Contract and no default or failure by Panasonic Malaysia in respect of any one or more installments shall vitiate the Contract in respect of the Product(s) previously delivered or undelivered Product(s) and the Customer shall be deemed to have accepted those installments already delivered.
- In the event that Panasonic Malaysia gives notice to the Customer that it is unable to deliver any of the Product(s) or any part of an installment of the Product(s) within the period stipulated in this Clause 3.1 above, Panasonic Malaysia shall notify the Customer on its option whether the Customer wants to cancel the order of the Product(s) or any installment of the Product(s) undelivered whereby Panasonic Malaysia shall reimburse the price of the undelivered Product(s) that have been paid by the Customer within 45 days from the order date or the Customer has the option to proceed with the Order wherein Panasonic Malaysia shall notify the Customer on the expected date of delivery upon notification from the Customer.
- If the Customer fails to take delivery of the Product(s) or any part of them when they are made available to the Customer or fails to provide accurate instructions, documents, licenses, consents or authorizations required to enable the Product(s) to be delivered, Panasonic Malaysia shall be entitled, upon giving verbal or written notice to the Customer, to store or arrange for storage of the Product(s) whereby the risk in the Product(s) shall pass to the Customer and delivery shall be deemed to have taken place. The Customer shall pay to PM all costs and expenses (including storage and insurance charges) arising from its failure mentioned herein.
Beauty
What is nanoe™ and how does it work?
- nanoe™ is charged fine water particles, generated by applying high voltage in order to split water. Its diameter is smaller than 1/100 of steam, and it cannot be seen with the naked eye. Since nanoe™ is generated by collecting water in the air, it may be difficult to generate in certain cases depending on the environment. (It is harder to collect water in the air when it is cold and humidity is low.)
- Generally hair has properties which make it easy to become positively charged with electricity. These properties attract strongly negatively charged nanoe™ which penetrates the hair with moisture. Furthermore, they make the hair slightly acidic, tighten cuticles and keep your hair strong, elastic and healthy.
What are platinum ions?
- In general, hair is easily positively charged. By exposing hair to the negatively charged platinum ions, the hair’s static electricity can be neutralized and thus its smoothness can be enhanced. The platinum ions not only penetrate each and every strand of hair, but also coat the hair, and thus help it maintain the moisture content and alleviate the UV damage.
- The effect of ion does not show up too much on person with features of having original curl hair, hair to be furled easily, wonderful and tidy hair, hair straightening perm no more than 3 – 4 months and short hair.
What is nanoe™ MOISTURE+, mineral?
- nanoe™ MOISTURE+ nanoe™ MOISTURE+ are nanoe™ ion particles wrapped in water with increased moisture which makes them highly penetrative into hair. nanoe™ MOISTURE+ are generated by collecting the available moisture in the air, so depending on the usage environment, nanoe™ MOISTURE+ may not be generated. In environments of low temperature and low humidity, moisture in the air becomes difficult to collect. When this occurs, negative ions are generated.
- “Mineral” means mineral ions generated by the discharge unit containing the zinc electrode. nanoe™ MOISTURE+ and Mineral are invisible to the human eye.
How to maintain air outlets and inlet?
- Outlet: Use a cotton swab to clear dust from the mesh, then blow them away with air.
- Inlet: Wipe with a tissue or toothbrush, then use a vacuum to remove dust inside.
How to download product manual online?
- Go to https://www.panasonic.com/my/
- On the top right of the page, search with your product model number and go to the official product page.
- Scroll down to the end of the page to locate the appropriate Operating Instruction (OI) manual PDF file.
- Download and store the file for the future reference.